Membership terms and conditions

Definitions

  • In these membership Terms & Conditions, “Maroondah Leisure” means Maroondah City Council.
  • “Concession memberships” (where applicable) are only available to cardholders with a valid Centrelink Health Care Card, valid Centrelink Pensioner Concession Card or valid Department of Veterans Affairs Pension Card. Cards must remain current during the membership and Maroondah Leisure reserves the right to check the validity of the card at any time. Any member who cannot present a valid card will automatically have their membership revert to the applicable full membership rate.

Conditions of use and entry

  • All members must abide by the Maroondah Leisure Code of Conduct which is available at maroondahleisure.com.au/conduct.
  • Maroondah Leisure reserves the right to cancel any membership or category of membership or alter the terms and conditions of membership at its absolute discretion.
  • Parents/guardians of children enrolled in the Learn to Swim program must comply with the Watch Around Water guidelines which can be viewed at maroondahleisure.com.au/conduct

Access and bookings

  • Memberships do not offer any preferential booking arrangements or guarantee venue access for members. All access is subject to availability. Normal booking conditions apply at each venue. Any member who books an activity and does not honor the booking will be charged the relevant casual fee. The outstanding fee must be paid prior to the member being allowed to make any further visits to our facilities.
  • Specific usage entitlements for the various membership categories can be provided upon request.

Program memberships (swim lessons and gymnastics)

  • Swimming lessons have a $25 joining fee per student. Families with 3 or more students the joining fee will only be paid for student 1 and 2 which is paid at the time of enrolment.
  • Gymnastics has a $45 annual registration fee per student which covers registration with Gymnastics Victoria and insurance which is paid at the time of enrolment. 
  • Program students are entitled to four (4) weeks suspension per calendar year, including public holidays. This means when you suspend on a public holiday, it will count as one (1) week suspension (programs are not conducted on public holidays). A program suspension request form will need to be submitted a minimum of three (3) business days prior to a direct debit date to be processed for the next debiting period.
  • Medical suspensions require a medical certificate within seven (7) days of the suspended lesson. Medical suspension is for a maximum of six (6) weeks over a calendar year with the minimum suspension being one (1) week.
  • Medical suspensions will not be processed without a medical certificate. Your suspension limit will not reset if you cancel your membership and then return in the same calendar year.
  • Parents/guardians are required to be present at all times during lessons. Maroondah Leisure reserves the right to change class times, teachers and/or levels at its absolute discretion. All teachers and coaches hold qualifications recognised by the peak industry body.
  • If you choose to suspend your membership your access to the facilities will also be suspended.
  • For a copy of the relevant policy, contact the program coordinator or email memberships@maroondah.vic.gov.au

Financial commitments

  • All memberships are of an ongoing nature and fees will initially be debited from your nominated account at the frequency and amount outlined in the membership details section of this contract. Fees may increase from time to time at Maroondah Leisure’s discretion. Your membership will continue indefinitely until a cancellation request is received.
  • It is the responsibility of the member to keep all contact and banking details up to date. Updated details must be provided at least 7 days prior to the next scheduled debit date.
  • You may change or suspend or cancel the arrangements under a direct debit request by contacting us at least two (2) business days before your payment due date by emailing memberships@maroondah.vic.gov.au  or by calling the Maroondah Leisure membership team on 9298 4646. You can also contact your financial institution at least five (5) business days before your payment due date if you wish to stop a direct debit payment.
  • It is your responsibility to ensure that there are sufficient clear funds available in your account and that the account details provided are correct. Please check the provided account details against a recent statement provided by your financial institution. Please check with your financial institution if you are uncertain how to complete the direct debit request. It is your responsibility to ensure there are sufficient clear funds in the nominated account by the due date.

Change in fees or terms and conditions

  • Maroondah Leisure will provide members a minimum 14 days’ notice of its intention to change membership fees, the nominated payment schedule or any of the terms and conditions surrounding the membership. Maroondah Leisure will notify members via email or letter at the last known address.

Dishonored payments

  • If a member’s direct debit payment is rejected for any reason outside the control of Maroondah Leisure, the member will be charged a $5 rejection fee. This fee is separate from any fees charged by the member’s financial institution. Members will be notified via text message and/or letter of rejected payments and will not be able to use their membership until all outstanding fees are paid.
  • If you wish to dispute a direct debit, please do so by contacting usvia email at memberships@maroondah.vic.gov.au , or by calling the Maroondah Leisure membership team on 03 9298 4646 or by contacting your financial institution. If a date of drawing falls on a day that is not a business day and you are unsure of when the drawing will occur, please contact your financial institution.
  • All direct debit memberships are of an ongoing nature until suspension or cancellation has been requested by you. Fees will initially be debited from your nominated account at the frequency and amount outlined in the direct debit request. You can suspend your direct debit agreement with a membership suspension request form, or by calling the Maroondah Leisure membership team on 03 9298 4646 on the terms set out in this document

Membership suspensions

  • All members are entitled to eight (8) free weeks of suspension per year (12 months since start of membership). To do so please complete a membership suspension request form.
  • The minimum period for member suspension is two (2) weeks with the maximum period being eight (8) weeks.
  • At the completion of the suspension period (8 weeks) regular membership costs will resume.
  • Please allow three business days for the processing of suspensions and contract variations.
  • Members requiring medical suspensions will need to provide a medical certificate with specific dates outlining the membership suspension periods required due to incapacity of a medical nature. This medical certificate will need to be provided by a medical doctor that is registered with the Australian Health Practitioner Regulation Agency (AHPRA). Medical certificates produced after the requested period of suspension, along with backdated medical certificates, will not be recognised.

Cancellation

  • Members who do not wish to continue their membership are required to complete and submit an online cancellation form via www.maroondahleisure.com.au. Once a completed cancellation form is submitted, members will incur one further direct debit payment. Members are entitled to their normal membership access or the days of membership paid for. 
  • Members who have committed to the lock in 12-month membership may terminate this agreement before the expiry of the minimum term or payments if all the instalments and fees due up to the date of termination are paid, and in addition the cancellation fee of $150 or the balance of remaining payments (whichever is the lesser).
  • You have a right to cancel this agreement without any reason within seven (7) days from and including the day after you signed or received this agreement. You may be refunded for monies paid to services not yet rendered.
  • Cancellation forms can be completed via www.maroondahleisure.com.au or, Members can request a copy by emailing memberships@maroondah.vic.gov.au  or by writing to: Maroondah Leisure Memberships, PO Box 156, Ringwood VIC 3134.

Cooling off period

  • You have a right to cancel this agreement without any reason within seven (7) days from and including the day after you signed or received this agreement. You may be refunded for monies paid to services not yet rendered. Cancellation forms can be completed via www.maroondahleisure.com.au or, Members can request a copy by emailing memberships@maroondah.vic.gov.au or by writing to: Maroondah Leisure Memberships, PO Box 156, Ringwood VIC 3134

Membership cards and bands

  • Members must present their own membership card or band to the venue’s reception for recording prior to participation at any venue. Failure to produce a valid membership card or band will result in the normal public access fees being charged. Lost or defaced cards and bands are to be replaced immediately. Replacement cards and bands will incur a replacement fee of $10.

Minors

  • As parent and/or guardian of a minor, you hereby agree to be fully responsible for any and all actions, damages, injuries, or loss to property or person, performed by the minor with or without your supervision whether in accordance with this Agreement or otherwise.

Warranty

  • You warrant that all the information provided to us is accurate and true.  You further warrant and represent that you do not have any medical or mental condition or disability or disease, which could be or become worse as a result of your use of the membership facilities or result in damage to your health, other than as expressly disclosed to us prior to or upon your enrolment for membership

Childcare and waterslide facilities

  • The child care facilities available at Aquanation and waterslides at Aquanation are not part of any membership entitlements and a separate charge for use will apply. The hours of operation, fees charged, and operating conditions may vary at Maroondah Leisure’s discretion.

Australian consumer law

  • The Australian Consumer Law (CL) permits a supplier of recreational services to ask you to accept some limitations on the statutory guarantees set out in this form.  Nothing in this agreement excludes, restricts or modifies any term, condition, warranty, guarantee, right or remedy (including under a statutory guarantee) which cannot lawfully be excluded, restricted or modified.  Otherwise and as expressly included in this agreement, all implied terms, conditions, warranties, rights or other additional obligations that can be lawfully excluded are excluded from this agreement.  In particular, but subject to the Warning provided herein, we are not liable for:
    • negligence; or
    • breach of terms implied that services will be provided with reasonable care and skill, at common law that in either case results in your death or injury (as defined in the statutory guarantees)in connection with or under this agreement but to avoid doubt we do not exclude liability for our gross negligence.

Privacy

  • Maroondah City Council is committed to the principals as prescribed by the Privacy Act 1988. The information on this form is being collected to ensure accurate enrolment and contact details and facilitating the provision of our services to you.
  • Your information will be accessed by Maroondah City Council staff for internal and administrative purposes, debt collection purposes or to communicate promotional offer and membership benefits, newsletters and special events to you. Your information will not otherwise be disclosed except to our professional advisors, debt collection services providers, third parties providing benefits to our members and financiers or government authorities or organisations as required or authorised by law. Maroondah City Council has appointed a Privacy Officer to assist in the implementation of the legislation in addition to handling any enquiries. Our Privacy Officer may be contacted on 1300 882 233 or email at privacy@maroondah.vic.gov.au